Support
Last updated: October 7, 2026
Mazalot is a voice-first AI astrology companion for iOS and Android, made by Mazalot Inc. You talk with it out loud, and it reads from your real birth chart.
How to get help
Email us at info@mazalot.ai. Tell us the phone number you sign in with and what happened, and we will reply by email. The same address is behind the Support link in the app's Settings.
Common questions
Where is Mazalot available?
In the United States, on iOS and Android. Mazalot is for adults aged 18 and older.
How do minutes and the subscription work?
Voice conversations, meditations, and wake-up readings all use minutes. The monthly subscription is US$24.99 a month and includes 45 minutes each billing month. Monthly minutes reset at the start of each billing month and unused monthly minutes do not carry over. While you are subscribed you can add minute packs: 30 Extra Minutes for US$19.99, 60 Extra Minutes for US$37.99, or 120 Extra Minutes for US$69.99. Pack minutes never expire and are used after your monthly minutes. If your subscription ends, any remaining pack minutes are saved, not erased, and come back when you subscribe again. Your remaining minutes are shown in Settings.
Is there a free trial?
Yes. When you sign up you receive 5 minutes of voice conversation and 5 minutes of meditation, once. They are separate allowances and cannot be moved from one to the other.
How do I cancel?
Billing is handled by Apple and Google, not by Mazalot, so you cancel in your store account, not in the app. On iPhone: Settings, your name, Subscriptions, Mazalot, Cancel. On Android: the Google Play app, your profile, Payments and subscriptions, Subscriptions, Mazalot, Cancel. Deleting the app does not cancel a subscription. Cancel at least 24 hours before the end of the current billing period to avoid the next charge. Refunds are handled by Apple and Google under their own policies.
My subscription or minutes are not showing
Your subscription and minutes belong to your Mazalot account, which is tied to the phone number you sign in with, not to a particular phone. If you reinstall the app or change phones, sign in with the same phone number and they will be there. If a purchase went through in the store but has not shown up in the app after a few minutes, email info@mazalot.ai with the phone number you sign in with and the store receipt, and we will put it right.
How do I delete my account?
In the app, open Settings and choose Delete account. Your account is scheduled to close, and it stays usable for 30 days after you ask. After the 30 days, your account is permanently deleted: your name, phone number, birth details and chart, your conversations and the notes built from them, your minutes ledger; and we ask our voice provider, ElevenLabs, to delete its copies of your conversations. If you change your mind, talk to us within the 30 days at compliance@mazalot.ai. No longer have the app? You can ask by email instead; the steps are on our account deletion page. Deleting your account does not cancel your subscription; cancel it in your Apple or Google Play settings.
Is Mazalot a form of therapy or professional advice?
No. Mazalot's companion is artificial intelligence, not a real person and not a licensed astrologer, counselor, or professional of any kind. It is for personal reflection and entertainment. It does not provide medical, mental-health, legal, or financial advice, and it does not predict the future.
If you are in crisis
Do not rely on the app. If you are in crisis or may harm yourself or others, call or text 988, the Suicide and Crisis Lifeline, or call 911 if you are in immediate danger. More on our crisis page.
Legal
Our Terms of Service and Privacy Policy apply to your use of the app. Company details are on the contact page.