Terms of Service

Last updated: October 8, 2026

Before you read further

1. Who we are and what these Terms cover

These Terms of Service (the "Terms") are a contract between you and Mazalot Inc. ("Mazalot", "we", "us"). They govern the Mazalot mobile app for iOS and Android, the mazalot.ai website and everything we provide through them (together, the "App"). By creating an account or using the App you agree to these Terms and to our Privacy Policy at mazalot.ai/privacy. If you do not agree, do not use the App.

Mazalot is a voice-first astrology companion. You give it your birth details, it calculates your birth chart, and you talk with it out loud. It offers a daily reading, readings of your birth chart, synastry (reading your chart together with the chart of someone in your life), live planetary transits explained for you, reading cards, personalized meditations and a horoscope alarm clock that wakes you with your reading, on Android phones and on iPhones running iOS 26 or newer. The App keeps notes from your conversations and uses them, together with your chart, to shape later conversations and readings. Section 16 and the Privacy Policy explain that practice. You can also link with another Mazalot user, as section 17 explains.

You choose the companion's voice. During setup you choose a woman's or a man's voice, and the App starts you with that voice's default. In Settings you can switch at any time among the six voices we offer (today Juniper, Clara and Autumn Veil, and Brian, Jon and Dallin) and hear a short sample of each. The voice you choose is used for your calls and for meditations made after you choose it; meditations already made keep the voice they were made in.

The App is offered in the United States only. If you use it from somewhere else, you do so on your own initiative and these Terms still apply.

2. The companion is an AI, not a person

The Mazalot companion is a computer program. It is not a human being, not a licensed astrologer, not a counselor and not a professional of any kind. Its replies are generated by artificial intelligence models supplied by outside providers, currently Anthropic for the language and ElevenLabs for the voice.

The App tells you this on the call screen:

• At the start of every call, the call screen shows the line "You're talking with an AI astrologer. This is not therapy, medical care, or a crisis service." small and quiet for the first 5 seconds; the line then fades out and does not stay on screen.
• On a call that reaches three hours, the line fades in again for 5 seconds, and again every three hours after that.

Do not present anything the companion says as if a person said it. Do not use the App to create the impression, for yourself or anyone else, that a human astrologer is behind the voice.

Companion apps like this one may not be suitable for some minors. The App is for adults only, as section 4 explains.

3. Not therapy, not medical advice, and what happens in a crisis

The companion reads your chart and talks with you about your life. That is reflection and entertainment. It is not medical, psychological, psychiatric, legal, financial or religious advice, and astrology is not a science. Nothing the companion says predicts the future, diagnoses a condition, treats anything or replaces a qualified professional. Do not make an important decision based on what the companion says without checking with someone qualified to advise you.

Mazalot is not a crisis service and cannot call for help on your behalf. If you may be in danger, or may harm yourself or another person, stop using the App and contact emergency services. In the United States, call or text 988 to reach the Suicide and Crisis Lifeline, or call 911 in an emergency.

Here is what the App itself does when a call suggests you may be in crisis. Our server checks every turn of every voice call, using fixed rules, for signs of self-harm or suicidal thinking. When it finds them, the companion sets aside its normal reply and speaks a fixed message that says it is an AI, that it is not the help you need right now, and that you can call or text 988. The App shows a crisis card with buttons to call or text 988. For the next two turns the companion stays with you and does not go back to your reading. If your next daily reading comes within 72 hours of a call in which signs of crisis were found, it opens with the same kind of message and 988 instead of a normal reading. The full protocol, including what we record, is published at mazalot.ai/crisis, which is linked from the Settings screen in the App.

We keep a record of each crisis referral that contains only the date, the kind of statement the rules matched and a two-letter region, with no account identifier and no words from the conversation, so that we can meet reporting duties under state law. The transcript of a call in which a crisis was detected is stored like any other transcript. When our after-call processing finds signs of crisis in a call, it marks the notes from that call so that they are not used for reading cards, the Confidant (section 17) or the other secondary features the Privacy Policy describes, and it writes one product event, linked to your account until the account is deleted, saying that the call's notes were marked.

4. Who may use Mazalot

You must be at least 18 years old and able to enter into a binding contract. When you set up your account you enter your own birth date, and the App refuses to continue if that date makes you younger than 18. When you sign in for the first time, the App also reads the age range your app store reports, if the store provides one, and it refuses an account the store reports as under 18. If the store reports no age, you may continue. If we learn that an account holder is under 18 we will close the account and delete its data. If we learn that anyone under 13 has given us personal information we delete it as soon as we know, as federal law requires.

The App lets you enter other people's birth details (section 17). Those people are not account holders, they never talk to the companion, and the App does not check their age.

You may hold one account, tied to one phone number. You may not create an account for anyone else or let anyone else use yours.

5. Your account and signing in by text message

You sign in with your name and your mobile phone number. There is no password. Each time you sign in we send a six-digit one-time code to your number by text message, and you type it into the App. Our messaging provider for these codes is Twilio.

By entering your phone number you agree that we may send you these one-time codes by text message. The only other text message we may send you is a one-time code to confirm a deletion or privacy request you made by email (section 23 and section 16 of the Privacy Policy). We do not send marketing texts. Message and data rates from your carrier may apply to each code. Codes are sent only when someone asks to sign in with your number, or asks us by email to delete the account on it or to act on a privacy request for it, so the way to stop them is to stop signing in and not to send such requests, or to delete your account. If you reply STOP to a code message, your carrier or our provider may block further codes to your number, and you may then be unable to sign in until the block is lifted.

To protect your account we limit how many codes can be sent to a number or requested from one network address in a given period, and after five wrong codes we lock the number for up to fifteen minutes. During a lock you cannot sign in from that number.

You must control the phone number you use. If you give up your number, sign in and delete your account first, because whoever receives the number next could otherwise sign in as you. You are responsible for everything done through your account. Tell us at compliance@mazalot.ai if you think someone else has used it.

The name you type at sign-in becomes the name the companion calls you and is updated each time you sign in. If someone who already uses Mazalot invited you by phone number before you joined, the App matches that invitation to your new account when you sign in with the same number, so that you can see it. You are linked with that person only if you accept the invitation (section 17).

6. The subscription

Apart from the free trial (section 10), the first-run reading of your birth chart (the chart reveal and the written Sun, Moon and Rising reading you receive when you set up your account) and accepting an invitation to link (section 17), the App's features are part of the subscription. We may let people without a subscription use other parts of the App from time to time, and we may limit or end that at any time.

The subscription costs $24.99 a month and includes 45 minutes each month to talk by voice and for meditations. The price, the minutes included and the renewal terms are shown in the App before you buy and on the Apple App Store or Google Play purchase screen.

The subscription is sold and billed by the Apple App Store or Google Play, not by Mazalot. Your purchase is also governed by the store's terms. The store charges the payment method on your store account when you confirm the purchase. Prices shown may not include sales tax, which the store adds at checkout where it applies.

The subscription renews automatically every month at the price shown when you subscribed, or the price in force after any notified change, until you cancel. To cancel, open your Apple or Google Play subscription settings and turn off renewal at least 24 hours before the current period ends. You cannot cancel inside the Mazalot App, and deleting the App from your phone, or deleting your account, does not cancel the subscription. After you cancel you keep access until the end of the period you have already paid for.

Your 45 monthly minutes reset each month; unused monthly minutes don't carry over. For a store subscription the new month's minutes arrive when the store confirms that your renewal payment succeeded.

If we raise the subscription price we will give you advance notice before the increase takes effect, within the notice period the law of your state requires, and the store will ask for any consent it requires before charging the new price. If you do not want to pay the new price, cancel before it takes effect. Purchases already made keep the terms that applied when you made them.

Our support staff may also grant a complimentary subscription period at their discretion, as a goodwill gesture. No code, gift or retention offer grants one (section 11). A complimentary period gives you access to the subscription's features and lets you use your frozen pack and gift minutes, but it does not include the monthly minutes unless we tell you otherwise when we grant it.

7. How minutes are counted and spent

Voice calls, meditations and wake-up readings all draw on minutes. A call is metered in whole minutes of connected time, rounded up, and each minute is charged as it starts. A meditation costs one minute for each minute of the length you choose, charged when the meditation is made. A wake-up reading costs about one minute for every 150 words of its script, charged the night before, for each morning the alarm is on.

If a meditation or a wake-up reading you were charged for fails to produce its audio, the App gives those minutes back to the balances they came from.

Your minutes sit in separate balances and are spent in a fixed order. For calls: voice trial minutes first, then the monthly subscription minutes, then any gift or bonus minutes, then pack minutes. For meditations and wake-up readings: meditation trial minutes first, then the same order. Voice trial minutes are spent only on calls, and meditation trial minutes only on meditations and wake-up readings.

The companion tells you when you are close to running out. When your last minute is spent the server ends the call and the App shows you the subscription or minute pack screen. Minutes have no cash value, cannot be transferred to another account and cannot be exchanged for money.

We run an app-wide safety limit on how much we spend on AI generation per hour and per day. If that limit is reached, the App may refuse to start a new generation for a short time, telling you it is busy when you asked for it; no minutes are charged for a generation it refuses.

8. Minute packs

We may offer packs of extra minutes through the Apple App Store and Google Play, at the prices shown in the App when they are available. The packs we plan to offer are 30 Extra Minutes for $19.99, 60 Extra Minutes for $37.99 and 120 Extra Minutes for $69.99. Pack minutes are added to your account when the store confirms the purchase.

Packs can only be bought with an active subscription. Pack minutes never expire and are never removed; if your subscription stops, they wait and come back in full when it restarts. You can spend them whenever you have an active Mazalot subscription. If a store purchase of a pack still reaches us while your subscription is not active, the minutes are saved and wait for your next active subscription. This does not change what happens when a payment is refunded or an account is deleted: a refunded pack, or a referral reward whose qualifying payment is refunded, is reversed as sections 12 and 14 explain, and deleting your account ends all of its minutes (section 23). Pack purchases are one-time purchases and do not renew.

9. When your subscription is not active, and the store grace period

If a renewal payment fails, Apple or Google Play may give you a grace period in which the store retries the payment and asks you to update your payment method. During that grace period your subscription stays active and you keep full access and the minutes you have left, but the new month's 45 minutes arrive only when the renewal payment succeeds.

Your subscription is no longer active when it ends after you cancel, when it lapses after any grace period, or when it is refunded. At that moment:

• Leftover monthly minutes are forfeited. They do not come back when you subscribe again.
• Pack minutes are never removed: they wait and come back in full when your subscription restarts. Gift or bonus minutes are also kept, not erased. You cannot spend pack, gift or bonus minutes while you have no active subscription, and you can use them again when you subscribe again.
• Free trial minutes are never frozen.

10. The free trial

When you first create an account we give you, one time only, a free trial of 5 minutes of voice conversation and 5 minutes of meditation. These are two separate allowances: voice trial minutes cannot be spent on meditations, and meditation trial minutes cannot be spent on calls. Trial minutes do not expire and do not need a subscription. Together with the first-run reading (section 6), accepting an invitation to link (section 17) and any gift we give under section 11, the trial is the only part of the App that is free. A friend invited under section 12 receives a larger voice trial instead of the standard one.

The trial is granted once per account. We may refuse a new trial to someone who has already had one.

11. Gift, bonus and promotional minutes

We may, at our discretion, give you extra minutes or a meditation, for example as a welcome gift, on your birthday, to welcome you back after your subscription ended, as a goodwill gesture, or as part of a promotion. A complimentary period of subscription is given only by our support staff, as a goodwill gesture (section 6). Every gift program is off unless we switch it on. We decide who receives gifts, and we may end any program at any time. When a gift program is on, it can reach people whose subscription is not active as well as subscribers. Gifts have no cash value. Gift minutes are frozen while you have no active subscription, like any other bonus minutes, and you can use them once you subscribe. A gift given as a meditation can be used without a subscription.

No code, gift or retention offer ever changes a store price or grants a free subscription month. Apart from a complimentary period our support staff may give one person as a goodwill gesture (section 6), any lower price or free period on the subscription comes only through the Apple App Store or Google Play, as an offer or offer code that the store runs under its own terms.

The birthday gift, when we run it, uses the birth date and time zone stored on your account to decide when your birthday is.

We never give minutes, gifts or anything else in exchange for a review or a rating, and no message from us is conditional on one. We may give bonus minutes as a goodwill gesture when answering feedback you send in the App; they never depend on the stars you give.

12. Referrals

The App can show you a personal referral code and a link to share with friends. The rules of the referral program are these.

Your invited friend receives a larger free trial than usual: 10 voice minutes in place of the standard 5, plus the standard 5 meditation minutes, 15 minutes in total, held in the same two separate allowances. A friend who has already paid for a Mazalot subscription is not eligible.

You, the referrer, receive a 30-minute minute pack as a reward. It is granted only when your friend's first subscription payment succeeds, not when they sign up or first call. If your friend had paid for a subscription before, no reward is due. The reward is a minute pack and follows the pack rules in section 8: it never expires, it can be spent only while you have an active subscription, and if you have none when it is granted, it waits for your next one; the only exception is the refund rule in the next paragraph. Test and sandbox purchases never earn a reward.

If your friend's first payment is refunded within 30 days, we remove whatever part of your reward minutes you have not yet spent.

Each person can be referred once, ever. You cannot refer yourself. Each referral code can be used by a limited number of friends (25 unless we set a different number), and we may set a monthly limit on rewards; a referral beyond a limit earns no reward. We may change or end the referral program at any time; rewards already granted stay granted unless this section or section 14 applies. We may withhold or remove rewards obtained through fraud, fake accounts or abuse.

When you share your code, use your phone's own sharing tools and send it only to people who want to hear from you. You are responsible for your invitations, including under laws that govern text messages. The referral code is stored on your friend's account so that we can attribute the reward.

13. Creator codes

Some people who talk about Mazalot publicly may hold a creator code. Any arrangement with a creator about their code or any earnings is governed by a separate agreement between that creator and Mazalot, not by these Terms. If you redeem a creator code as a user, you receive whatever minutes the code carries when you redeem it, if any, under the rules in sections 8 and 11 (a creator code grants minutes only, never a free subscription period or a lower price), and only one creator code can be redeemed per account, ever. The App records which code an account redeemed, when, and whether it was typed or arrived with an install or invitation link.

14. Refunds, reversals and chargebacks

All purchases are handled by the Apple App Store or Google Play. If you want a refund, ask the store, following its refund policy. Mazalot cannot issue refunds itself.

If a store refunds, revokes or reverses a purchase, we reverse what that purchase granted. If the refunded payment is for your current subscription period, the subscription ends at once and that period's minutes are removed. A refunded pack's minutes are removed. This happens even if some of those minutes were already spent, which can leave that balance below zero. A shortfall in pack minutes is taken from packs you receive later. The App shows a line in Settings for each reversal in the current period.

Minutes granted as gifts or bonuses are not reversed when a purchase is refunded. Referral rewards follow the separate rule in section 12.

15. Apple, Google and the app stores

These Terms are between you and Mazalot only. Apple and Google are not parties to them. Mazalot, not Apple or Google, is solely responsible for the App and its content. Where the terms of the store you used conflict with these Terms about a purchase, the store's terms govern that purchase.

If you downloaded the App from Apple's App Store, these additional terms apply, and they win over anything else in these Terms that conflicts with them:

• License. Your license to use the App (section 21) lets you use it on Apple-branded products that you own or control, as the Usage Rules in Apple's Media Services Terms and Conditions permit, including use by other accounts in your Family Sharing group where Apple allows it.
• Maintenance and support. Mazalot alone is responsible for maintaining and supporting the App, through the contacts in section 32. Apple has no obligation to provide any maintenance or support for the App.
• Warranty. Mazalot alone is responsible for any warranty about the App, express or implied by law, to the extent it is not disclaimed in section 26. If the App fails to conform to any warranty that applies, you may notify Apple, and Apple will refund the purchase price you paid for the App, if any. To the fullest extent the law allows, Apple has no other warranty obligation of any kind for the App, and any other claim, loss, liability, damage, cost or expense caused by a failure to conform to a warranty is Mazalot's responsibility, as limited by these Terms.
• Product claims. Mazalot, not Apple, is responsible for addressing any claim by you or a third party about the App or your possession or use of it, including product liability claims, any claim that the App fails to conform to a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• Intellectual property. If anyone claims that the App or your possession and use of it infringes their intellectual property rights, Mazalot, not Apple, is solely responsible for investigating, defending, settling and discharging that claim.
• Legal compliance. You confirm that you are not located in a country that is subject to a United States Government embargo, or that the United States Government has designated as a "terrorist supporting" country, and that you are not listed on any United States Government list of prohibited or restricted parties.
• Contact. Questions, complaints and claims about the App go to Mazalot at the address in section 32.
• Third-party terms. You must comply with the terms of any third-party agreement that applies when you use the App, such as your agreement with your mobile carrier.
• Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms. When you accept these Terms, Apple has the right, and is treated as having accepted the right, to enforce them against you as a third-party beneficiary.

If you downloaded the App from Google Play, Google is not responsible for the App or for supporting it, and your purchases are also governed by the Google Play Terms of Service.

Export and sanctions. Whichever store you used, you may not use, export or re-export the App, or let anyone else do so, in violation of United States export control or sanctions laws. You confirm that you are not located in, ordinarily resident in, or acting for anyone in a country or region subject to comprehensive United States sanctions, and that you are not on any United States Government list of prohibited or restricted parties.

16. Your calls, the permission screen, conversation notes, and who at Mazalot can see them

16.1 The permission screen before your first reading or call

Right after you sign in for the first time, before you enter your birth details, the App shows a screen that explains that your readings, calls, meditations and wake-up readings are made with the help of outside companies and links to the Privacy Policy section that names them (Anthropic for the AI that writes your readings and the companion's replies, ElevenLabs for the voice and, when the App's search of your notes is switched on, OpenAI). None of them uses your information to train their AI. For our voice provider, ElevenLabs, this covers everything sent to it since October 7, 2026, when we switched off the setting that allowed it; under ElevenLabs' own policy, that switch does not reach conversations it received before then. It explains that the sound of your calls goes to ElevenLabs as you speak, that the words are kept as a written transcript, and that your calls are recorded and kept for 30 days so we can check quality and fix problems, then deleted. You must tap to agree before your first reading or call. If your account existed before this screen, the App shows it the next time you open the App. Until you agree, the App makes no readings, calls, meditations or wake-up readings for you, so none of your birth details or conversations go to these companies for them; you can still sign in, manage your account and delete it.

You can withdraw that agreement in Settings at any time. When you do, the App stops making readings, calls, meditations and wake-up readings for you until you agree again. Withdrawing does not delete what was already processed; deleting your account does that (section 23).

16.2 How a call is processed, and what is kept

Your calls are processed and transcribed. While you talk, your voice goes live to ElevenLabs, which turns your speech into text and turns the companion's replies into speech. Our server receives the text, not the sound. Your calls are recorded and kept for 30 days so we can check quality and fix problems, then deleted. ElevenLabs makes and keeps the recording for us and deletes it automatically 30 days after the call; when your account is deleted, any recording still kept is deleted then. At the start of each call the call screen shows the line "Recorded for quality, deleted after 30 days." small and quiet for the first 5 seconds; the line then fades out and does not stay on screen. We keep the written transcript, as section 16.3 and the Privacy Policy describe. ElevenLabs keeps the written transcript of each conversation until your account is deleted, when we ask it to delete it. By agreeing on the permission screen and making a call, you consent to this processing and to the recording of your calls.

16.3 Conversation notes

After each call, our systems extract notes from the transcript: the topics you talked about, decisions, life events, emotional themes, unresolved questions, the people in your life, patterns the AI notices in how you speak, moods, the parts of your chart that seemed to resonate, and short summaries. Some of this is what you said. Some of it is what the AI inferred from what you said, and the App records which kind each call's notes are. These notes are used to shape later conversations, readings, cards and meditations. The Privacy Policy describes this practice in detail, including which providers process the notes.

You do not have a screen where you can view, edit or delete individual notes, and you cannot mark a single call as one to leave out. With an active subscription you can see the Moments the App has collected. You can remove a person you added from your list, which deletes that person's entry and the record the App kept about them; call summaries that mention them remain. Deleting your account deletes all notes, as section 23 describes.

16.4 Who at Mazalot can see or hear your conversations

A small number of named Mazalot staff can read your full transcripts and the notes from each call, and a few of them can listen to a call recording while it exists, at most 30 days after the call. They do this only to support you, to investigate abuse or a safety concern, or to check the quality of the companion. Each time a staff member opens a transcript or plays a recording they must type a confirmation, and the App writes a permanent record of who opened or listened to which conversation and when. When we switch it on, we also run, once a week, a de-identified analysis of a sample of recent transcripts, with names, places, contact details and numbers removed before an AI model summarizes common themes across users. Only the themes and counts are kept. The Privacy Policy explains both practices.

17. People in your life, linking with another user, and the Confidant

17.1 People you add by hand

You can add people in your life to your list with their name, their relationship to you, their gender, and their birth date, time and place, so that the App can compute their chart and offer synastry readings about the relationship. The App does not ask that person for permission and never contacts them. The entry is your private note: no other user sees it, and the person is not told about it.

Because the App does not ask them, it is your responsibility to have the right to enter another person's details, for example because they told you their birth details or you know them from your life together. Do not use the App to look up, track or harass anyone. You can delete an entry at any time. Deleting it removes the entry, its chart and reading, the notes the App kept about that person, and any Confidant information about that bond; call summaries that mention them remain.

17.2 People you mention in conversation

When you talk about people in your life, the App keeps private notes about them for your own future conversations: a name or nickname, how they relate to you, facts you mentioned and the tone of the relationship as it hears it from you. These notes are yours alone. They are never shown to any other user, including the person they are about. They are deleted with the entry they belong to or with your account. The companion may bring up something you said about another person in a later conversation with you.

The App computes a birth chart only for people you have added to your list, from the details in their entry. Do not use a call to have the companion work out the chart of someone who has not shared their birth details with you.

17.3 Inviting someone to link

To invite someone in your list to link with you, you enter their phone number. We use it only to match the invitation to their account if they have one or later create one. The invitation message is sent from your own phone, by text, WhatsApp or your share sheet; Mazalot does not send it. If you cancel an invitation before it is used, the number is deleted with it; otherwise the number stays on the invitation until you remove that person or delete your account.

17.4 What linking means: one agreement for charts and the Confidant

Linking is one agreement, made by both people, and it covers two things at once. Before either person taps, the invitation screen and the accept screen both show these words: "Linking shares your name and birth chart with each other. It also lets each of your astrologers gently use what each of you shares in your own conversations, to help you understand each other better. Your astrologer never repeats, quotes or summarizes what the other person said, and never tells you it came from them. Either of you can unlink anytime, and it stops for both of you right away." The person inviting taps "Send the link". The person invited taps "Agree and link". When the invited person accepts, linking is on for both people at once.

While you are linked:

• What is shared. You and the other person share your names and birth charts with each other. The birth date, time and place on each of your accounts are used in the other person's entry for you, so that both synastry readings are built from accurate charts.
• What each astrologer may use. Each of your astrologers may use what each of you shares in your own conversations, only to help the other person understand you. We call this the Confidant. In practice the App takes from each of your calls no more than a short label for one relationship need you seem to have in that bond, chosen from a fixed list (for example, wanting undivided attention, or space to process); only the strongest current label for the bond can guide the other person's astrologer. The other person's astrologer may be guided by that label in its conversation with them, gently, in its own words and starting from their own chart. What reaches it from your side is a single category from a fixed list, never text from your conversations. It never repeats, quotes or summarizes what you said, because it never receives your words, and it never tells them that the guidance came from you.
• What is never shared. Your exact words never reach the other person or their astrologer. No quote, no summary and no transcript of your conversations is shared, nothing is ever said to come from you, and nothing is taken from a call in which signs of crisis were found.

The Confidant is part of the subscription. It works for a person only while that person has an active subscription and while both people's agreement is on.

17.4a If you keep asking what the other person said

If, during a call, you keep asking your astrologer what the person you are linked with said, thinks or needs, it declines in fixed words each time. From the first such question on, for the rest of that call, your astrologer is guided only by your own chart and your own words, and nothing from the other person shapes what it says. The call is not ended for this, and the minutes you use are charged as usual. The next call starts fresh. We keep a record of each such question (the call, the time and which fixed answer was given) so that we can notice repeated attempts. Section 3 explains how signs of crisis are handled during a call.

17.5 Unlinking

Either person can unlink at any time from that person's entry in the App. Unlinking turns off both the chart sharing and the Confidant, for both people at once, and the Confidant information about that bond is deleted on both sides. After an unlink:

• Each of you keeps the other in your list as a regular, unlinked entry.
• Whatever you typed in yourself for that person stays.
• Anything that came only from the other person's account, such as their exact birth time and place, is removed, and the entry goes back to what you had before.
• If you never typed anything for that person, because they joined through your invitation, the entry keeps only their name and birth date, not their birth time or place.
• The App makes a new reading of that person from what remains.

17.6 If you were already linked

If you were linked with someone before the Confidant became part of linking, the App shows you the same explanation on a card with the buttons "Agree" and "Not now". The Confidant does not run for you until you agree. If you tap "Not now", you stay linked and keep sharing charts, the Confidant stays off for you, and the App may show the card again, no more than once every thirty days. You can unlink at any time from that person's entry, as section 17.5 describes.

17.7 If someone entered information about you

You are responsible for the information you enter about other people. A person who learns that a Mazalot user has entered information about them can ask us to remove it by writing to compliance@mazalot.ai, and we will take reasonable steps to find and delete it.

18. Your content and the license you give us

Everything you say to the companion, and every detail you enter, stays yours. So do the readings, cards and meditations the App generates for you, to the extent the law allows anyone to own AI output; you may use them for your personal, non-commercial purposes.

You give Mazalot a license to transcribe, store, analyze and process what you say and enter, and to send it to the service providers named in the Privacy Policy, for three purposes only: to run the App for you, including the conversation notes in section 16 and, while you are linked and have agreed, the Confidant in section 17; to keep the App safe, including staff review as described in section 16; and to improve the App using data from which your identity has been removed. This license lasts as long as we hold the content and ends when it is deleted. We do not sell your content and we do not use it to advertise to you.

We do not use your identifiable conversations or your voice to train AI models. If we ever start a training program that uses identifiable content we will tell you first and give you a way to opt out.

If you choose to share a reading card, the App renders it on your phone and hands it to your phone's own share sheet; nothing is uploaded to us. A card can contain content based on your chart, so share only what you are comfortable sharing, and only with people who want it.

19. AI-generated content, accuracy, reporting a bad answer, feedback and reviews

The companion's words, the readings, the cards, the meditations and the wake-up readings are generated by AI models. They can be wrong, incomplete, out of date, inconsistent or inappropriate, and they can state things about you or about other people that are not true. They reflect patterns in the model, not Mazalot's views or knowledge about you. Do not rely on them for any decision that matters without independent advice. You are responsible for how you use them.

The astrology itself, the chart calculation, is done from the birth details you supply. If those details are wrong, the chart and everything built on it will be wrong.

You can report a reply, reading or card you find offensive, harmful or wrong, or tell us anything else, without leaving the App, through the "Send feedback" row in Settings. You can also write to compliance@mazalot.ai. We review every report. The App may also show a short "How's it going?" card asking for stars and a note. Feedback goes only to Mazalot staff; it is never published and is never a store review. If you send us feedback or ideas we may use them without any obligation to you.

The App may show Apple's or Google Play's own rating prompt after a call or a meditation ends, no more often than the store and our own limits allow. Whether you rate the App, and what you say, is entirely up to you. We may read the reviews you post on the App Store or Google Play and reply to them publicly through the store.

20. Acceptable use

You agree not to:

• use the App for anything unlawful, harmful, threatening, harassing or abusive, or to plan harm to yourself or others;
• try to make the companion ignore its safety rules, reveal its instructions, or behave as if it were a human or a real identifiable person;
• use the App or its output to build or train a competing AI product, or to scrape, copy or extract the App's content or prompts;
• reverse engineer, decompile, probe or interfere with the App, its servers or its security, or use bots or automated tools to access it;
• create an account for someone else, share your account, hold more than one account, or enter another person's information without the right to do so;
• use the App, or a link with another user, to try to find out what another person said or feels, to track anyone, or to pressure anyone into linking;
• misuse the referral or creator codes, including by creating fake accounts or paying for sign-ups;
• resell, rent or commercially exploit the App or its output; or
• abuse our support staff.

We may remove content, limit features or suspend or close your account if you break these rules, and we may preserve and disclose information to authorities where the law requires or permits.

21. Our intellectual property and your license to use the App

The App, its software, design, prompts, voices, text, images, music, and the Mazalot name and logo belong to Mazalot Inc. or its licensors. We give you a limited, personal, revocable, non-transferable license to install and use the App on a mobile device you own or control, for your own non-commercial use, under these Terms and, if you got the App from Apple's App Store, section 15. We keep every right we do not expressly give you.

The App may update itself over the air with new code without you visiting the app store. By using the App you agree to receive these updates.

22. Notifications and the horoscope alarm clock

With your permission, the App sends push notifications, for example a line from your daily reading, a note about a meditation made for an event you mentioned, or a reply from our staff to feedback you sent. You can turn the daily reading notification off in Settings, and every notification off in your phone's settings. A notification may show a sentence of your personal reading or other personal content on your lock screen, so consider who can see your phone.

The App offers a horoscope alarm clock that wakes you to your reading, on Android phones and on iPhones running iOS 26 or newer. On older iPhones the alarm is not offered and its switch is hidden. When you turn it on and set a time, the App sets an alarm on your phone, through your phone's own alarm system, that rings at that time and plays your wake-up reading out loud. On Android the alarm can show over the lock screen and is restored after a restart. On iPhone the App first asks your permission to set alarms, through Apple's alarm system. The reading is prepared the night before and charged to your minutes for each morning the alarm is on, as section 7 explains. Turn the alarm off in the App to cancel it and stop the charges. The alarm is set on your own device; we do not trigger it remotely.

23. Deleting your account

You can delete your account in two ways. In the App, open Settings and choose Delete account; this is the fastest way and needs no email or call to us. Without the App, follow the steps at mazalot.ai/delete-account: email us the phone number you sign in with, and before we act we send a one-time code by text message to that number, so that we know the request comes from the person who holds it.

When you ask for deletion we start a thirty-day grace period. Your account stays usable during those thirty days. If you change your mind, write to compliance@mazalot.ai within the thirty days and we will cancel the deletion. At the end of the thirty days we permanently delete your account and its data, including your transcripts and conversation notes, and we ask our voice provider to delete its copies of your conversations, including any call recording still kept. The only records that remain are the exceptions listed in section 14 of the Privacy Policy. Any link with another user ends, just as if you had unlinked (section 17.5): the other person's entry for you stays in their list but loses whatever came only from your account, such as your exact birth time and place, as section 8.7 of the Privacy Policy explains. After that there is no way to recover your account.

Deleting your account does not cancel your subscription. Cancel it in your Apple or Google Play subscription settings first, or the store may keep charging you. Unused minutes, including pack minutes, are lost when the account is deleted and are not refunded.

24. Termination and suspension by us

We may suspend or close your account if you break these Terms, if we must do so to protect other users, our staff or the App, if the law requires it, or if we discontinue the App. If we discontinue the App we will give you reasonable advance notice in the App or on mazalot.ai. Sections that by their nature should survive the end of these Terms, including sections 15, 18 and 26 to 31, survive.

25. Changes to the App and to these Terms

We may change, add or remove features of the App at any time.

We may change these Terms. When we do, we will post the new version on mazalot.ai/terms with a new date at the top. For a material change we will also tell you in the App before the change takes effect, and the change will not apply to you until at least thirty days after we post it, unless the change is needed to comply with the law or to address a safety issue. Each time you sign in, the App records that you accepted these Terms and the Privacy Policy, which version, and when. If you keep using the App after a change takes effect, you accept the new Terms. If you do not accept them, stop using the App and delete your account. Changes to section 29 are subject to the special rule in that section. If we change what linking shares, the change does not apply to a link until both people agree to it, in the way section 17.6 describes.

26. Disclaimers

The App is provided "as is" and "as available". To the fullest extent the law allows, Mazalot disclaims every warranty, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not promise that the App will be uninterrupted, error-free or secure, that any reading or reply will be accurate or useful, or that using the App will produce any outcome, insight or benefit. Some states do not allow some of these disclaimers, so some may not apply to you.

27. Limitation of liability

To the fullest extent the law allows, Mazalot Inc., its officers, directors, employees, contractors and providers are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data, lost goodwill or the cost of substitute services, arising from or relating to the App or these Terms, however caused and under any theory of liability, even if we were told such damages were possible.

To the fullest extent the law allows, our total liability to you for all claims relating to the App is limited to the greater of the amount you paid through the app stores for the App in the twelve months before the claim arose, or one hundred United States dollars.

These limits do not apply to liability that cannot be limited by law, including liability for our gross negligence, fraud or willful misconduct. Some states do not allow some of these limits, so some may not apply to you. If you are a New Jersey resident, sections 26, 27 and 28 apply to you only to the extent New Jersey law permits.

28. Indemnification

You agree to defend, indemnify and hold harmless Mazalot Inc. and its officers, directors, employees and contractors from any claim, loss, liability and expense, including reasonable legal fees, that arises from your breach of these Terms, your misuse of the App, your violation of any law, or information you entered about another person without the right to do so. We may take over the defense of any such claim, and you agree not to settle a claim without our written consent. This section does not apply to a claim caused by our own gross negligence, fraud or willful misconduct.

29. Dispute resolution: informal step, arbitration, and class action waiver

Please read this section carefully. It affects your rights, including your right to go to court and to take part in a class action.

29.1 Talk to us first

Before either of us starts arbitration or a court case, the party with the complaint must send the other a written notice describing the problem and the relief sought. Send yours to compliance@mazalot.ai or to the postal address in section 32, signed by you (or by your lawyer together with you), with your name and the phone number on your account. We will send ours through the App. The parties then have sixty days to try to resolve the dispute in good faith, including at least one phone or video conversation if either side asks for it. Limitation periods are paused during these sixty days. A demand filed before this step is complete may be dismissed or stayed until it is.

29.2 Agreement to arbitrate

If we cannot resolve the dispute informally, you and Mazalot agree that any dispute, claim or controversy arising from or relating to these Terms, the Privacy Policy or the App, including its existence, formation, interpretation or enforceability, will be resolved by binding individual arbitration and not in court, except as sections 29.3 and 29.6 provide. The Federal Arbitration Act governs this section.

The arbitration will be administered by a recognized arbitration provider, such as the American Arbitration Association or JAMS, under its consumer arbitration rules as in effect when the demand is filed, subject to this section. A single arbitrator will decide the dispute. Claims of ten thousand United States dollars or less will be decided on written submissions unless the arbitrator finds a hearing necessary. Any hearing will be held by phone or video, or, if in person, in the county where you live. The arbitrator will issue a reasoned written decision and may award the same individual relief a court could, but only to the extent needed to resolve your individual claim. The provider's consumer rules govern who pays the filing, administration and arbitrator fees, and Mazalot will pay any share of those fees that those rules assign to the business.

29.3 What stays out of arbitration

Either of us may bring an individual claim in small claims court if it qualifies and stays there. Either of us may seek an injunction in court to stop the infringement or misuse of intellectual property. Nothing here stops you from reporting a concern to a government agency or stops that agency from acting.

29.4 Your right to opt out

You can reject this arbitration agreement. To do so, within thirty days of the date you first create your Mazalot account, email compliance@mazalot.ai or write to the postal address in section 32, stating your name, the phone number on your account, and that you opt out of arbitration. If you opt out, sections 29.2, 29.5 and 29.7 do not apply to you and disputes will be resolved in the courts named in section 30. Everything else in these Terms still applies. Opting out does not affect any other agreement you have with us.

29.5 No class actions, no jury trials

You and Mazalot each agree to bring claims only in an individual capacity and not as a plaintiff or member of any class, collective, consolidated or representative proceeding, and the arbitrator may not consolidate claims of different users or preside over any form of representative proceeding. Both of us give up any right to a jury trial. If a court decides that a claim for public injunctive relief cannot be waived, that claim, and only that claim, will be decided by a court after the arbitration of all other claims has finished.

29.6 Coordinated filings

If twenty-five or more arbitration demands raising similar issues are filed by or with the help of the same or coordinated counsel, the parties agree that the demands will be handled in batches. The arbitration provider will first administer a set of bellwether cases chosen equally by each side, while the rest are paused with their limitation periods tolled. After the bellwether decisions the parties will attempt a global mediation. If the remaining cases are not resolved, either side may then ask that they proceed in court instead of arbitration, in which case section 29.5 still applies, except that the court may hear the remaining claims together for efficiency and the jury waiver in section 29.5 applies only where the law allows it.

29.7 Changes to this section

If we change section 29 in a material way after you accept these Terms, you may reject the change by emailing compliance@mazalot.ai within thirty days of the change. If you do, the last version you accepted continues to apply between us.

29.8 Severability of this section

If any part of section 29 is found unenforceable, the rest of the section stands, except that if the class action waiver in section 29.5 is found unenforceable for a particular claim, then section 29 as a whole does not apply to that claim and it proceeds in court under section 30.

30. Governing law and venue

These Terms and any dispute between you and Mazalot are governed by the laws of the State of California and, where applicable, United States federal law, without regard to conflict-of-law rules. Any court proceeding that is permitted under section 29, or that arises if you opt out of arbitration, must be brought in the state or federal courts located in Los Angeles County, California, and you and Mazalot consent to their jurisdiction. Nothing in this section takes away consumer protections that the law of your state of residence gives you and does not let you waive.

If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by writing to 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

31. General terms

These Terms, the Privacy Policy and any separate agreement you sign with us are the whole agreement between you and Mazalot about the App. If any part of these Terms is found invalid, the rest stays in force. If we do not enforce a term, we can still enforce it later. You may not assign these Terms; we may assign them to a successor of our business. Nobody except you, Mazalot and, as section 15 states, Apple and its subsidiaries has any right under these Terms. You agree that we may give you notices in the App, by push notification, or on mazalot.ai, and that electronic notices and agreements have the same weight as paper ones. We are not responsible for delays or failures caused by events outside our reasonable control.

32. Contact

Mazalot Inc., 11631 Victory Blvd Ste 201, North Hollywood, CA 91606, United States. Email: compliance@mazalot.ai. Telephone: +1 (323) 330-5122. For help with the App, email info@mazalot.ai or see mazalot.ai/support.

Send notices of dispute and arbitration opt-outs to compliance@mazalot.ai or to the postal address above.